Domestic clients can place their orders via email at info@chemicea.com or by calling +91-9284897978. International clients may reach us at export@chemicea.com or call +91-9004098015. When placing an order, please provide the product name, catalog number (CAT No.), quantity, and any specific requirements, such as packaging, testing, or special documentation. For custom synthesis requests, detailed chemical structures, CAS numbers, and specifications must be shared. Our team will review your request and provide a tailored quote based on your requirements.
We aim to respond to all quotation requests within 24 hours to ensure prompt communication. Each quotation includes comprehensive details, such as the product's catalog and CAS numbers, available pack sizes (e.g., milligrams to grams), pricing, lead times, and supporting documentation, including COA, HPLC, MASS, and 1H NMR, as applicable. The quotes provided are valid for 15 days from the date of issue, allowing you sufficient time to make decisions.
For in-stock products, full advance payment is required before shipment, unless an alternative payment term has been explicitly agreed upon. For custom synthesis products, payment is due after the synthesis is completed and upon COA/data approval, prior to dispatch. We accept various payment methods, including bank transfers, credit cards, and other secure options, which will be discussed during the order process. Prices are listed in USD for international clients and INR for domestic clients, with a GST of 18% applicable to domestic orders.
Orders are typically processed within 2-3 business days, but high-volume or backordered items may require extended processing times. Shipments are not dispatched on weekends or public holidays. We partner with reliable courier services such as DHL and FedEx to ensure safe and timely delivery. Clients may also use their shipping accounts, provided this is specified in the purchase order. Products are shipped at room temperature unless specific conditions are requested. For products requiring controlled temperatures, temperature-controlled shipping is available at an additional cost. While we can commit to dispatch timelines, the actual delivery time may depend on courier efficiency and export/import custom clearances.
Once your order is placed, you will receive an Order Confirmation Email containing the product specifications, pricing details, and the delivery timeline. This ensures transparency and accuracy. If any changes are required, clients must contact us within 24 hours of receiving the order confirmation email.
Refunds are available in cases of defective or incorrect products/services, overpayments, or failed deliveries. Refund requests must be initiated within 30 business days of receiving the product/service. Each refund request undergoes an investigation by Chemicea, and the company reserves the right to approve or reject the request. Once an order is placed, cancellations are not permitted under any circumstances.
All products supplied by Chemicea are strictly intended for Research and Development (R&D) purposes only. These products are not suitable for clinical trials or human consumption. Clients are responsible for ensuring the proper legal and regulatory compliance regarding the use of these products in their respective regions.
At Chemicea, we are committed to protecting your privacy. We collect essential information, including personal details such as your name, email, phone, address, and payment information, as well as browsing data like IP addresses and site activity. This information is used to process orders, payments, and notifications, as well as to provide tailored recommendations to enhance the customer experience. Data is shared only with trusted third-party partners for secure transaction processing. Chemicea does not sell or share customer data beyond what is necessary for fulfilling orders and maintaining our services.
Clients are required to provide accurate payment and contact information to ensure seamless transactions and delivery. All products must be used lawfully, and any misuse may result in account suspension or legal action. Transactions are subject to verification by Chemicea Pharma and its payment gateways, and any unauthorized transactions will be reported. Chemicea is not liable for delays caused by third-party issues, natural calamities, or legal restrictions. All agreements and disputes are governed by the laws of India, and any disputes will be resolved under Indian jurisdiction.
